Author : Jean Walsh.
Published : Fri, May 24 2019 :1 AM.
Format : jpg/jpeg.
Every question in a checklist needs to be understood by its user. A question like “on a scale from 1-5, how clean was the room” is not only biased but also rather uninformative. A much better way is to ask specific questions such as “is the floor washed” or “is the bed made”. Questions with answering options “good”, “satisfactory”, “bad” etc. are always responded from a subjective point of view. But “are the doors locked” has only two possible objective answers. So always keep the questions unambiguous.
What is the measurable result or other information that the checklist should produce? Clarify the goal. Is the objective to improve safety? Or is to gain more information about customer satisfaction? When the objective is clear, the questions become meaningful and useful, and the checklist is not filled in only for the sake of some random data collection.
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