Author : Sara Bartlett.
Published : Sat, May 18 2019 :9 AM.
Format : jpg/jpeg.
Every question in a checklist needs to be understood by its user. A question like “on a scale from 1-5, how clean was the room” is not only biased but also rather uninformative. A much better way is to ask specific questions such as “is the floor washed” or “is the bed made”. Questions with answering options “good”, “satisfactory”, “bad” etc. are always responded from a subjective point of view. But “are the doors locked” has only two possible objective answers. So always keep the questions unambiguous.
The goal of your checklist(s) is to provide a tool for service providers to convey detailed reminders and instructions, while not adding unnecessary complexity to their work. Toward that goal, we recommend that your checklists not be overloaded with standard cleaning tasks that a service provider knows to do, such as cleaning the toilet or the kitchen sink.
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