Author : Sara Bartlett.
Published : Fri, May 24 2019 :10 PM.
Format : jpg/jpeg.
All the questions are not equally important. Make sure you know which questions are the ones serving the core objective. Those should be emphasised. For instance, information about the cleanliness of a reception area is much more important from the customer satisfaction perspective than the cleanliness of a stock room, although the questions might be in the same checklist. With the right emphasis, the right information can be gathered to promote decision-making.
A checklist can be very broad, providing only limited information on an item. It can also hinder performance for critical situations. People become dependent on checklists that they forget to use their common sense.
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