Author : Taylah Watsford.
Published : Thu, Mar 28 2019 :10 AM.
Format : jpg/jpeg.
What is the measurable result or other information that the checklist should produce? Clarify the goal. Is the objective to improve safety? Or is to gain more information about customer satisfaction? When the objective is clear, the questions become meaningful and useful, and the checklist is not filled in only for the sake of some random data collection.
All the questions are not equally important. Make sure you know which questions are the ones serving the core objective. Those should be emphasised. For instance, information about the cleanliness of a reception area is much more important from the customer satisfaction perspective than the cleanliness of a stock room, although the questions might be in the same checklist. With the right emphasis, the right information can be gathered to promote decision-making.
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